Technical Support: Email

How do I add my email account to my iPhone?
Please visit the email section of our Technical Support page for specific instructions.

How do I configure my email client? (MAC Mail, Outlook, Thunderbird)
Please visit the email section of our Technical Support page for specific instructions.

How do I update my (Email/FTP/Admin) password?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

How do I access webmail?
If your email address ends in @silcon.com, please visit: webmail.silcon.com
If you have a hosted domain with us, please visit: yourdomainname.com/webmail

Technical Support: Web Services

How can I get FTP access to my site?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

Can you help me install WordPress and/or a Theme?
Yes. We can assist with all steps of your WordPress installation and development. There is a one-time fee of $25 for a WordPress and Theme setup.

Billing

How do I update my credit card?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

Can I pay in advance?
Yes. For most of our monthly services, we can accommodate a full year payment in advance, or even set you up with one of our annual plans.

For all Domain Name Registrations, we can accommodate up to 10 years of advance payments.

Which payment methods do you accept?
You can pay by check or credit card. We accept Visa and MasterCard.